Uplinked-Privacy Policy

Effective Date: 7/1/2025

1. Introduction
This Privacy Policy explains how Uplinked (“we,” “us,” or “our”) collects, uses, and protects your personal information.

2. Information We Collect
We may collect:

  • Contact information (name, phone number, email, business name).

  • Account details (subscription preferences, payment information).

  • Support interactions (call recordings, notes about your setup, issue history).

  • Technical data (device info, IP address, browser type).

3. How We Use Your Information
We use your information to:

  • Provide and improve our Services.

  • Remember your business setup and past issues for faster resolution.

  • Communicate with you regarding support, billing, and updates.

  • Maintain service security and compliance.

4. AI and Automated Systems
Some support interactions may be handled, in whole or in part, by automated systems designed to simulate natural conversation and deliver technical guidance. These systems may reference historical notes from your account to provide continuity of service.

5. Data Sharing
We do not sell your personal information. We may share data with:

  • Service providers assisting in our operations (e.g., payment processors, telecom providers).

  • Legal authorities if required by law.

6. Data Storage & Security
We store your data securely in the United States. We use encryption, access controls, and secure servers to protect your information.

7. Data Retention
We retain your account and interaction history while your subscription is active and for a reasonable period afterward to comply with legal obligations and improve service.

8. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at support@uplinked.tech.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.

10. Contact
Questions about this policy? Email us at support@uplinked.tech.